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Retrieving log files

If Direct Mail is behaving in an unexpected way, our support team may direct you to retrieve log files from your Mac. These log files can help our team better understand what is happening on your computer. Here's how to retrieve log files from your Mac:

  1. Open the Terminal application (located in the Applications > Utilities folder on your Mac)
  2. Copy the following command: log show --last 1d --info --predicate "process == 'Direct Mail' && eventType == logEvent && not(subsystem beginswith 'com.apple.network') && not(category == 'PerformanceLogging')"
  3. Paste the command into the Terminal window and press the return key on your keyboard
  4. You will see a number of log messages appear in the Terminal window. Please select all of the messages (Edit > Select All), copy, and paste them into an email back to us.

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