Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentación de ayuda 〉Versiones anteriores de Direct Mail 〉General 〉

Updating to the latest version of Direct Mail

Lo sentimos, este artículo de ayuda aún no está traducido al español. Si lo desea, puede probar una traducción automática de Google.

Este artículo de ayuda es para una versión anterior de Direct Mail.

In most cases, Direct Mail will automatically update and install the latest version available without you needing to take any action. However, if you have disabled automatic updates, or want to update manually, here’s what to do:

If you downloaded Direct Mail from our website

  1. Open Direct Mail
  2. Choose “Direct Mail > Check for Software Update” from the menu bar at the top of the screen

If you downloaded Direct Mail from the Mac App Store

  1. Open the App Store
  2. Click the Updates tab
  3. Look to see if an update is available

How to find out what’s new in Direct Mail

After you update Direct Mail, you can find out what’s new by choosing “Help > What’s New in Direct Mail” from the menu bar at the top of your screen.

You can also view the latest release notes online.

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